The Greensboro Bar Association established the Distinguished Service Award in 1993 to annually recognize a lawyer for exhibiting a deep devotion to the legal profession and an enduring contribution to the administration of justice and the public good through unselfish service. We were fortunate to have two very deserving recipients this year, Robert H. Edmunds, Jr. and Patrice A. Hinnant.
Providing great client service is among the best ways to avoid bar grievances and malpractice claims. Impressing your client with your legal skills, your business savvy and high emotional intelligence is also guaranteed to encourage referrals, which is the best way to build your law practice. Here are 52 tips to wow your clients.
- Return phone calls
- Ask questions
- Under-promise and over-deliver
- Anticipate future needs
- Help clients maneuver the system
- Be sensitive to client needs
- Be aware of the time you are charging clients
- Be empathetic
- Be transparent in communications
- Make technology your friend
- Be efficient
- Be transparent in pricing
- Ask for feedback
- Create and share content with your client
- Offer educational programs to your client
- Be available
- Advocate for your client
- Treat your client with respect
- Treat your staff with respect
- Be a team player
- Check your ego at the door
- Be honest
- Be authentic
- Get personal
- Listen to your gut
- Apologize if something goes wrong
- Choose clients you like
- Fire clients when necessary
- Be a life-long learner
- Cultivate a team approach
- Refresh your office space
- Put fresh flowers in the reception area
- Freshen your bathrooms and offer amenities like mouthwash, mints, lotion
- Provide parking or directions for parking
- Become an expert
- Become a NC State Bar Specialist
- Develop leadership skills
- Develop a niche
- Invest in your community
- Invest in a charity
- Invest in pro bono work – visit ncprobono.net
- Update your client intake process
- Use effective client engagement letters – visit lawyersmutualnc.com
- Encourage referrals from your clients
- Survey your clients
- Take time off
- Fill your office with positive, energetic, inspirational people
- Develop a Board of Advisors, trusted friends and colleagues to guide you and your practice
- Focus on one client at a time
- Network and develop business in an authentic manner
- Earn your client’s trust
- Build an awesome website
Good luck as you work hard cultivating exceptional client relationships.
Camille Stell is the Vice President of Client Services for Lawyers Mutual. Continue this conversation by contacting Camille at email@example.com or 800.662.8843.
Sunday, May 21
First National Bank Park’s
Novant Health Picnic Area (at 3rd Base)
Bring your family (kids too!) to cheer on the
as they take on the Delmarva Shorebirds
The Young Lawyers Section will be collecting donations for
the Book Buddies program at Hampton Elementary School.
YLS will use all donations to purchase books so that our Book Buddies
will have a new book to take home for the summer—our goal is $500!
Brandon Kenneth Jones
Carruthers & Roth, P.A
Endorsed by Kenneth L. Jones
Stacey L. Kraftchick
Tuggle Duggins P.A.
Endorsed by Michael J. Wenig
Legal Aid of NC
Endorsed by Janet McAuley Blue
The GBA will sponsor a CLE to be held on Thursday, May 25th at Smith Moore Leatherwood LLP in Greensboro, from 12:00 to 1:00 pm. Check in begins at 11:30 a.m. Lunch will be provided.
The CLE will feature a presentation from Dwight A. Ensley, a Certified Valuation Analyst and North Carolina licensed attorney. Mr. Ensley is the founder and principal of ValuePoint.biz, a valuation firm that performs valuations of closely held businesses across the U.S. and valuations of defined benefit pension plans for divorce cases in North Carolina. Mr. Ensley’s presentation will focus on how businesses are defined, when business valuations are required, what to look for in selecting an evaluator, the various types of business valuations, what standards to use when evaluating a business, and the elements of a business valuation report. One hour of general credit for this CLE is pending approval from the State Bar.
The CLE is free for GBA members.
Please contact Ellis Martin at firstname.lastname@example.org for any further questions.
The Habitat Steering Committee would like to extend its sincere appreciation to those donors who made the Greensboro Bar Association’s 8th Habitat House possible. Thanks to their contributions, and those of our dedicated work crews, the Tona Nay and D’Joan R’mah family will soon have a home to call their own.
Gerard Davidson & Janet Ward Black
Kenneth R. Keller
M. Jay Devaney, In Honor of Brett Devaney
Herman Cone III, In Honor of Bob Cone
James L. Swisher
Nancy S. Ferguson
Douglas E. Wright
Tuggle Duggins P.A.
Contractor ($500 to $999)
Carruthers & Roth, P.A.
Jeri L. & Peter Whitfield, In Honor of Bob Cone
James W. Bryan
Robert C. Cone
Timothy Peck, In Honor of Gerard Davidson
John R. Morgan
Master Builder ($250 to $499)
Melanie M. Hamilton
Barden W. Cooke
W. Erwin Fuller, Jr.
Barbara R. Christy
Vance Barron, Jr.
M. Daniel McGinn
Reid L. Phillips
J. Scott Dillon, In Honor of Kenneth R. Keller
J. Patrick Haywood. In Honor of Kenneth R. Keller
Jesse W. Anderson
Diane & John Lowe
William G. McNairy
Benjamin R. Norman
Howard L. Williams
Christine L. Myatt
Bruce P. Ashley
Richard A. Coughlin, In Honor of Jacob Coughlin
Neale T. Johnson
John M. Cross, Jr. & Jennifer K. Van Zant
Edward C. Winslow, III
Joseph R. Beatty, In Honor of My Friends at Hill Evans Jordan & Beatty, PLLC
Michael R. Abel
Sabrina Bailey Clark
Catherine C. Eagles
R. Thompson Wright
Sharon B. Malburg, In Honor of Nexsen Pruett Real Estate Attorneys (GSO Office)
T.M. “Mark” Gaylord, In Memory of Mildred Troxler Gaylord
Peter G. Pappas
Donald K. Speckhard
Michael J. Allen, In Memory of Dan Kuoni
June L. Basden
Kenneth M. Greene, In Honor of Kenneth R. Keller
Richard L. Vanore
Gregory S. & Wallace Williams
Mark K. York
Marc D. Bishop
Stephen W. Earp
Jeffrey E. Oleynik
Paul G. Topolka
William P. H. Cary
Clinton R. Pinyan
Brian J. Mc Millan
William B. Davis
Robert D. Douglas III, In Honor of R.D. Douglas, Jr.
William G. Burgin III
Kristin A. Landrum
Teresa H. Vincent, In Honor of Ms. Fannie Vincent
Tonia A. Cutchin
Susan M. Fradenburg
Gregory G. Holland
Whitney D. Pierce
Lisa K. Shortt
David Clark Smith, Jr.
H. Thomas Jarrell, Jr., In Honor of Guilford County District Court Judges
Martha T. Peddrick
Justin N. Outling
Robert G. Baynes
Carole W. Bruce
Joshua O. Harper
Henry B. Mangum, Jr.
A. Robinson & Eloise M. Hassell
Matthew L. Mason
Margaret R. Kantlehner, In Honor of Jack & Betsy Harrington
Susan R. Burch
Laura & Will Burton
Patti W. Ramseur
Nicholas J. Bakasias
We are still in great need of workers to fill out our crews, now through August. No Construction experience required! Please donate your time to this worthy and rewarding cause. Register for Habitat Build Now!
Smith Moore Leatherwood LLP is pleased to announce Allyson Labban, partner in the Greensboro office, recently obtained her Certification in Health Care Privacy Compliance (CHPC®) by the Compliance Certification Board.
This certification signifies knowledge of relevant regulations and proficiency in compliance processes sufficient to assist the health care industry in understanding and addressing legal obligations, as well as the promotion of organizational integrity through the operation of effective compliance programs. The certification is valid for two years and is affiliated with the Health Care Compliance Association.
Labban works with hospitals and other health care providers to identify, respond to and resolve compliance issues and keep their businesses running. A large part of her practice focuses on state and federal regulatory compliance and fraud and abuse issues and response to OCR and OIG investigations and inquiries.
As a member of a local hospital system’s ethics committee, Labban assists providers and staff in navigating complex patient care and communication issues within the framework of the law and ethical considerations. She also provides education and training on research ethics and compliance to researchers in the university and private health care settings.
Labban is a graduate of Wofford College with degrees in history and Spanish, and received her law degree from Duke University.
Our May meeting will be a family picnic outing on Sunday, May 21, 2017 for the Hopper’s game at the First National Bank Field downtown. The picnic (hamburgers, hot dogs, BBQ chicken, vegetarian item, cole slaw, baked beans, beer, tea, lemonade and water) runs from 3:30 – 5:00 p.m. The game with the Delmarva Shorebirds begins at 4:00 p.m. The event is free to all GBA members and their families.
This event is coordinated by the Young Lawyers Section of the GBA, which will solicit financial donations for their very successful Book Buddies program. Please help the Young Lawyers Section reach their goal of $500 (tax deductible contributions can be made to the Greensboro Bar Association Foundation, Inc., marked “YLS – Book Buddies”).
To obtain tickets for the game and picnic, please respond to the e-mail registration notice that Diane will be sending very soon. A special GBA “will call” table will be located at the east entrance (closest to the dog statutes/playground) to the ball park just prior to the picnic.
Construction of our eighth Habitat house is off to a great start. The Student Veterans Association at UNC-G and a number of our law firms and associated entities (Brooks Pierce, District Court Judges, Federal Court Unity Committee, Nexsen Pruet, Oxner Permar, and Schell Bray) have signed up to staff complete workdays. However, we still need volunteers. Please access the Habitat/GBA website to review the schedule and volunteer.
With your help, this year the Greensboro Bar Association:
Amended the 18th Judicial District Bylaws, coordinating efforts with our 18H sister District so both Bylaws are now consistent and on file with the North Carolina Bar Association
Held a special meeting and submitted nominations of Jonathan Kreider, Ronald Butler, and Randall Howell to Governor McCrory for the position of District Court Judge vacated by the retirement of the Honorable Wendy Enochs
Hosted a special session of the North Carolina Court of Appeals and reception to honor Judge Enochs
Awarded the annual GBA Award for Pro Bono Service to Amanda Feder
Recognized Bob Cone as the recipient of the NC State Bar McMillan Distinguished Service Award
Awarded the Centennial Award to John Cross
Awarded two annual GBA Distinguished Service Awards, one to Judge Patrice Hinnant and one to Justice Bob Edmunds
Coordinated a trip to the U.S. Supreme Court
Raised almost $25,000 for Legal Aid
Continued donation of books at Jones Elementary
Continued staffing Potter’s House the third Sunday each month
Donated 35 pints of blood to the Red Cross
Recognized 15 members receiving Herb Falk Society awards for Pro Bono Service
Raised funding and volunteers for our eighth Habitat for Humanity House
Provided 1 hour of substance abuse and 2 hours of ethics CLE to our members
Special thanks to
Afi Johnson-Parrish for her guidance throughout the year, her service as chair of the nominating committee, and her service on the compensation committee
Eloise Hassell, Judge Bill Davis, Sarah Roane, Jeff Oleynik, Ashley Bennington, and Gwen Lewis for their service on the nominating committee
Sarah Roane and Desmond Sheridan for their service on the compensation committee
Judge Teresa Vincent and Ames Chamberlin for the creative “ice breakers” during our lunch meetings and the successful membership mix and mingle events
Gwen Lewis and Elon University School of Law for the Holiday Party
Craig Hensel and his team of volunteers for continued staffing at Potter’s House
YLS President Lisa Arthur and her team for coordinating Pro Bono CLE, the Scrubs versus Suits basketball game fund raiser for the Mustard Seed, and annual Hoppers Picnic and fund raiser for Hampton Elementary Book Buddies Program
Erin Reis, Adam Kerr and their team for the continuing successful Jones Elementary Jones Book project
Martha Peddrick, Judge Vincent, Melissa Duncan and their team for coordinating the Red Cross Blood drive
Sarah Roane, Judge Bill Davis, and Nick Bakatsias for coordinating the most successful fund raiser yet for Legal Aid
Eric Richardson and his team for coordinating the annual Herb Falk Society awards for Pro Bono service
Bob King for our upcoming Lunch & Learn CLE
Sarah Roane for coordinating a very well received (and interesting) annual CLE
Bill Cooke, Nancy Ferguson and their team for raising funds and staffing for construction of our eighth Habitat for Humanity House
Richard Gabriel for coordinating Memorial Resolutions
Eloise Hassell, Doug Henderson, and Judge Vincent on completion of 3 years of service on the GBA Board
Erwin Fuller, Eloise Hassell, and Doug Henderson for their work on the GBA awards committee
Chelsea Anderson for her service as Secretary for both the GBA and 18th Judicial District
Desmond Sheridan for his service as Treasurer for both the GBA and 18th Judicial District
Mark Gaylord and his team for continuing History and Archives interviews
Damon Duncan for keeping our social media active
Doug Tsao for his service as GBA newsletter editor
Pat Kane and Tom Carruthers for their work with the Second Chance Project
Abigail Peoples, Kim Gatling and Margaret Kantlehner for their many contributions to the board
And last but not least, Diane Lowe, our Administrator, for keeping everything together in both the GBA and 18th Judicial District.
Thanks, Ken Keller
The Greensboro Bar Association established the Distinguished Service Award in 1993 to annually recognize a lawyer for exhibiting a deep devotion to the legal profession and an enduring contribution to the administration of justice and the public good through unselfish service. We were fortunate to have two very deserving recipients this year, Robert H. Edmunds, Jr. and Patrice H. Hinnant.
Former North Carolina State Senator Don Vaughan of Greensboro has been appointed to the North Carolina State Banking Commission. Vaughan was Deputy Leader in the North Carolina Senate. He also served seven terms on the Greensboro City Council, two as the Mayor Pro Tem.
Vaughan graduated from the University of North Carolina at Chapel Hill with highest honors in 1974. He received his master’s degree in public administration from American University, and received his law degree from Wake Forest University. He practices law regularly in North Carolina District and Superior Courts, Federal Court and he is licensed to practice before the United States Supreme Court.
The North Carolina Banking Commission oversees state chartered banks in North Carolina.
For more information contact:
Cell: (336) 215-0194
Office: (336) 273-1415
North Carolina Banking Commission (919) 814-2000.